Refund policy
Refund & Return Policy
Last updated: 2026-09-07
How Vyvata Works — Read This First
Vyvata catalogs products from more than 400 supplement brands, device manufacturers, and personal-care companies. Most Vyvata orders ship directly from the brand, its distributor, or a fulfillment partner — not from a Vyvata warehouse. This is standard in the multi-vendor storefront model (Shopify Collective and equivalent sourcing arrangements).
What this means for you as a customer:
- Vyvata is your single point of contact for every return. You email us, we handle the vendor coordination. You do not need to figure out which brand shipped your product or contact them yourself.
- The category-based rules below (30-day window on eligible items, unopened-only for supplements, etc.) are the standards Vyvata commits to as your point of contact. Individual vendors may have more generous windows in some cases, which we will honor when applicable.
- When Vyvata cannot recover a return from the originating vendor for reasons outside your control, Vyvata absorbs the difference. This is not passed to the customer.
Return Window
You have 30 days from the date of delivery to request a return for eligible items. Items received after this window will not be accepted.
Items Eligible for Return
- Wearables, devices, and diagnostic kits — Returnable within the window if unopened and in original packaging. Opened items are returnable only if defective on arrival.
- Recovery equipment (percussion massagers, red-light devices, saunas, cold plunges, etc.) — Returnable within the window if in new, unused condition with all original packaging and accessories. A restocking fee of 15% may apply to opened but unused returns.
- Sleep products (pillows, mattress toppers, blankets) — Returnable only if unopened, following consumer-safety standards for bedding.
Items NOT Eligible for Return
- Supplements, ingestibles, and food products — Once shipped, all supplement purchases are final sale per industry standards for consumer safety. Damaged-on-arrival items are the exception; see below.
- Personal-care items with hygiene seal broken (mouth guards, earbuds, thermometers, etc.).
- Downloadable content, gift cards, and personalized items.
- Items marked "Final Sale" at checkout.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or does not match what you ordered, contact us within 7 days of delivery. Vyvata will cover return shipping and provide a full refund or replacement at no cost to you.
How to Start a Return
- Use our contact page to send us your order number and reason for return.
- We will send return instructions and, when applicable, a return shipping label.
- Ship the item back within 14 days of receiving return authorization.
Return Shipping
For non-defective returns, the customer is responsible for return shipping costs. For defective, damaged, or incorrect items, Vyvata covers return shipping.
Refund Processing
Refunds are issued to the original payment method within 10 business days of Vyvata receiving and inspecting the returned item. You will be notified by email when the refund has been processed. Depending on your bank or card issuer, the refund may take an additional 3–10 business days to appear on your statement.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original for a refund and place a new order.
International Returns
Vyvata does not currently accept international returns. International customers should not attempt to return items; please contact us before shipping any product internationally so we can advise on the best next step.
Consumer Protection Notice (Colorado)
Nothing in this policy limits any right you may have under Colorado consumer-protection law or under U.S. federal law, including the Magnuson-Moss Warranty Act.
Contact
Vyvata LLC (Colorado, United States)
Reach us via our contact page.