Shipping policy
Shipping Policy
Last updated: 2026-07-10
Where We Ship
Vyvata currently ships to all 50 U.S. states, including Alaska and Hawaii, and to APO/FPO military addresses. Vyvata does not currently ship internationally.
Order Processing Time
Most orders are processed and shipped within 1–3 business days of receipt (Monday–Friday, excluding U.S. federal holidays). Larger equipment such as saunas, cold plunges, and other freight items may require a longer processing window, typically 5–10 business days. Any expected extended lead time will be shown on the product page and in your order confirmation.
Shipping Methods & Estimated Transit Times
| Method | Estimated Time (business days) | Cost |
|---|---|---|
| Standard (Ground) | 3–7 | Calculated at checkout |
| Expedited | 2–3 | Calculated at checkout |
| Freight (large equipment) | 7–21 | Quoted per item |
Transit times are provided by the carrier and are estimates, not guarantees. Weather, holidays, and carrier delays may extend delivery windows.
Order Tracking
You will receive a shipping confirmation email with tracking information when your order leaves our facility. If you do not receive tracking within 5 business days of your order confirmation, please contact us.
Shipping Costs
Shipping costs are calculated at checkout based on order weight, dimensions, destination, and selected method.
Taxes & Duties
U.S. sales tax is calculated and added at checkout where applicable. For any international shipments (if enabled), the customer is responsible for all import duties, customs fees, and taxes assessed by the destination country.
Address Accuracy
It is the customer's responsibility to verify the shipping address at checkout. Vyvata is not responsible for orders shipped to incorrect addresses provided by the customer. If we detect an obvious error before shipment, we will contact you.
Delivery Failures & Address Changes
If an order is returned to Vyvata due to an incorrect address, refused delivery, or unclaimed package, we will contact you and offer to reship at the customer's expense, or issue a refund minus the original shipping cost and any return-shipping fees.
Lost or Stolen Packages
Once a carrier marks a package as delivered, responsibility transfers to the customer. If you believe your package was lost or stolen in transit:
- Check with neighbors and confirm the delivery address.
- Contact the carrier directly to open a claim.
- Contact Vyvata at ag@canamosolutions.com — we will assist with the carrier claim and, where appropriate, replace the item.
Damaged Shipments
If your order arrives damaged, save all packaging and photograph the damage before opening further. Contact us within 7 days of delivery for a replacement or refund.
Restricted Products
Certain products (freight items, batteries, aerosols) may have shipping restrictions to specific ZIP codes or transportation methods. Restrictions will be noted on the product page.
Contact
Vyvata
11080 W 38th Ave, Suite 7
Wheat Ridge, CO 80033
Email: ag@canamosolutions.com
Phone: (720) 527-2596