Returns & Refunds
Vyvata catalogs products from more than 400 supplement brands, device makers, and personal-care companies — most orders ship directly from the brand or its fulfillment partner, not from a Vyvata warehouse. You do not need to figure out who shipped your product. Email us and we handle the vendor coordination. What's below is the plain-English version of our Refund & Return Policy, which is the legal source of truth if there's ever a conflict.
Returnable — 30 days
Rings, watches, sleep trackers, glucose monitors, CGMs, blood-pressure monitors, at-home lab kits.
Returnable — 30 days, 15% restocking may apply
Percussion massagers, red-light devices, saunas, cold plunges, compression boots.
Unopened only
Pillows, mattress toppers, weighted blankets, sleep masks.
Final sale after shipping
This is industry-standard — the FDA rules for dietary supplement handling do not allow resale of products that have left the seller's supply chain. It is not specific to Vyvata.
Unopened only
Mouth guards, earbuds, thermometers, personal-care devices.
Not returnable
Always covered
If your order arrives damaged, defective, or does not match what you ordered, contact us within 7 days of delivery. Vyvata covers return shipping and provides a full refund or replacement at no cost to you — regardless of product category or which vendor shipped it.
Save the shipping packaging and photograph the damage before contacting us — it speeds up the carrier claim.
Return the original for a refund, then place a new order for the item you want. This gives you a clean transaction record and avoids waiting on multiple carrier legs.
Vyvata does not currently accept international returns. International customers should contact us before shipping any product internationally so we can advise on the best next step.
This is industry-standard, not Vyvata-specific. FDA rules on dietary supplement handling prevent resale of products that have left the seller's supply chain.
No. Vyvata is your single point of contact for every return. Email us and we handle the vendor coordination — you never need to figure out which brand shipped your product or reach out to them yourself.
You get the refund under the Vyvata policy. Vyvata absorbs the difference when a vendor cannot be recovered against. This is a Vyvata commitment, not passed to the customer.
FDA rules on dietary supplement handling prevent resale of any supplement product that has left the seller's supply chain. This is universal across the industry — not specific to Vyvata or any specific brand. If the product arrived damaged, defective, or wasn't what you ordered, the damaged/defective policy above applies regardless.
Follow the three steps in our Shipping Policy: check with neighbors and verify the delivery address, contact the carrier directly to open a claim, and email us. We'll assist with the carrier claim and, where appropriate, replace the item.
Email us anyway. The 7-day damaged / defective clause is the standard timeline, but for latent defects (e.g. a device that works initially and fails after two weeks), we handle case-by-case. Federal warranty law under the Magnuson-Moss Warranty Act may also apply — nothing in our policy overrides your federal or Wyoming state consumer-protection rights.
Yes, within 30 days if new and unused in original packaging — but contact us before starting. Freight return shipping is quoted per item, and the restocking fee (up to 15%) may apply if the item has been assembled or partially installed.
Nothing in the Vyvata policy limits any right you may have under Wyoming consumer-protection law or under U.S. federal law, including the Magnuson-Moss Warranty Act. The Vyvata policy is a floor, not a ceiling.
